The Weekly Update

HubSpot Service Blog

Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.

— Alana Chinn, Editor

The Top 12 Email Management Software for Your Service Team

By Rebecca Riserbato

Even though deniers say email is dead, using email management software for your customer service or marketing automation needs can result in an ROI of $36 for every dollar spent.

How HubSpot Service Teams Prevent Burnout at Work (& How You Can Too)

By Flori Needle

Customer Experience vs. User Experience: What's the Difference? [+ Examples]

By Alana Chinn

The Chief Customer Officer: Responsibilities and How to Become One

By Swetha Amaresan

Why Customer Service is Important: 16 Data-Backed Facts to Know

By Swetha Amaresan

Every week, we highlight customer service insights from experts in the field.

How does AI help improve time management for customer service teams?

"AI can take over manual and routine tasks and automate processes so they happen instantly. Some tools, like chatbots, can handle entire tasks independently, while others take on smaller tasks to ensure reps aren't spread as thin. On average, reps reported saving 2 hours and 11 minutes per day using generative AI."

— Flori Needle, Senior Marketing Manager, HubSpot

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