12 Essential Customer Success Tools for Every Budget

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August 26th, 2024

This newsletter was hand-curated while listening to My Type.

The Weekly Update

HubSpot Service Blog

Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.

— Tristen Taylor, Editor

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12 Essential Customer Success Tools for Every Budget

By Sophia Bernazzani Barron

My experience with customer success software shows they are helpful for reaching the revenue target of businesses. But don't take my word for it — I have data to back it up. Getting a customer success software propelled Cloudnova's project value from $7K to $100K. Lyte's outcome is a remarkably low customer churn of 3%. And Swapfiets shortened response time to customer inquiries with 40,000 tickets resolved per month.

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Customer Service Question of the Week

True or False: 81% of consumers rely on Google reviews to evaluate local businesses.

View previous poll results here.

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