The Weekly Update

HubSpot Service Blog

Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.

— Alana Chinn, Editor

embracing ai to enhance customer experience

The Evolution of Customer Service: Embracing AI-Powered Solutions to Enhance Customer Experience

By April Talens

Today's customers expect prompt, personalized, and efficient support, and businesses that fail to meet these demands risk losing their competitive edge. This is where the power of AI comes into play.

10 Crucial Phone Skills for Business Success

By Olivia Deng

14 Testimonial Page Examples You'll Want to Copy

By Lindsay Kolowich Cox

Digital Customer Experience: The Ultimate Guide for 2023

By Alana Chinn

20 Customer Success Manager Interview Questions to Ask Your Next Candidate

By Megan Lozicki

Every week, we highlight customer service insights from experts in the field.

Why is it important to have a service operations team?

"A service operations team provides support and alignment between customer service strategy and frontline customer service reps. Customer success, customer support, and customer strategy teams need to work closely together to deliver the most value and achieve business objectives."

— Rebecca Riserbato, Senior Content Strategist and Editor, Scorpion

Learn more