The Weekly Update

HubSpot Service Blog

Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.

— Alana Chinn, Editor

What are Survey Sample Sizes & How to Find Your Sample Size

By Rebecca Riserbato

When you're in customer service, one of the key roles of customer support is conducting surveys with statistical significance. In order for these surveys to yield meaningful results, finding the right sample size is key.

Where AI Stands in Customer Communications [Customer Service Data]

By Aimee del Principe

Why These 5 Brands Are Winning Customer Service in 2023

By Alana Chinn

SaaS Customer Support: How & Why You Need to Provide Exceptional Customer Service

By Adam Henshall

10 Best VoIP Services for Call Centers

By Olivia Deng

Every week, we highlight customer service insights from experts in the field.

How does customer segmentation support internal customer service teams and their efforts?

"Segmenting can improve your customer service, support company-wide efforts, and help internal teams prepare for challenges different groups are likely to experience. It also allows you to communicate with segments of customers through preferred channels or platforms, and help you find new opportunities for products, support, and service efficiently."

— Kristen Baker, Head of Content Marketing, Podium

Learn more