6 Ways to Measure Your Service Team's Social Media Messaging Success

Does your company provide customer support on social? Learn how to measure the success of your service team's social media messaging efforts.

‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌  May 1st, 2023 This newsletter was hand-curated while listening to Whoa. The Weekly Update HubSpot Service Blog Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.   — Alana Chinn, Editor 6 Ways to Measure Your Service Team's Social Media Messaging Success   By Rebecca Riserbato It's important to have dedicated reps to answer questions that come in through social. Why? Well, based on a recent HubSpot survey, 65% of consumers use social media messaging apps to contact customer service.   Read more Explore more articles How to Write Thank You Letters to Your Customers to Show Them You Care (+ Examples)   By Sophia Bernazzani   Read more De-Escalation Techniques: 19 Best Ways to De-Escalate [Top Tips + Data]   By Caroline Forsey   Read more Beta Testing: The Ultimate Guide For Product Teams   By Alana Chinn   Read more ARPU: How to Calculate and Interpret Average Revenue Per User   By Ryan Farley   Read more Customer Service Expert Insights Every week, we highlight customer service insights from experts in the field.   What are the benefits of customer growth?   "A customer-centric growth strategy creates loyal customers that can do the marketing for you. Several other benefits come with developing a customer growth strategy including higher customer satisfaction, improved customer success, and increased innovation."   — Kiara Taylor, Freelance Writer, HubSpot Service Blog Learn more Update language | Actualiza el idioma | Changer la langue | Sprache ändern | Atualize idioma | 受信言語を更新する HubSpot, 2 Canal Park, Cambridge, MA 02141, USA, 888-482-7768 Unsubscribe Manage preferences