The Weekly Update

HubSpot Service Blog

Catch up on your prescribed dosage of all things customer service with this week's latest and greatest content on the Service Blog.

— Alana Chinn, Editor

12 Essential Customer Success Tools for Every Budget

By Sophia Bernazzani, Service Writer

In order to keep track of your customer success best practices and workflows, you need tools to help you track, organize, and manage everything. So I've made this list of out-of-the-box customer success tools that work whether you're a startup or an enterprise company.

23 Excellent Customer Satisfaction Survey Examples [+ Templates]

By Ruchika Sharma, Service Writer

RFM (Recency, Frequency, Monetary Value), Explained in 800 Words or Less

By Sophia Bernazzani, Service Writer

Online Customer Retention for Ecommerce: 8 Ways to Improve

By Swetha Amaresan, Service Writer

The Complete Guide to Data Transparency

By Doug Shaffer, Service Writer

The Hustle Daily Newsletter

Get Smarter on Business and Tech

Subscribe to the 5-minute newsletter keeping 2M+ innovators in the loop.

Join free

Ask a Customer Service Expert

Every week, we ask experts in the field to answer questions about customer service. Have a question? Submit yours below.

What is survey design?

"Survey design is the process of creating, formatting, and stylizing a survey. This step plays a crucial role in motivating participants to complete survey questions. When surveys are specifically designed for a target audience, participants are more likely to finish the form and provide your business with valuable feedback."

— Swetha Amaresan, Sr. Marketing Coordinator, Nickelodeon International

Ask a question